Shipping Costs

Delivery Costs

The complexity of setting up a website to deal with every permutation of transport and package sizes, means we must ask those choosing to send goods to the more exotic parts of the UK, Europe and the Rest of the World, accept that the carriage costs are only an estimate and to wait for us to contact you with a quote for your order. Your card will not be charged until this has been agreed by the person placing the order.

Delivery to addresses in the U.K

We take great care to ensure that everything we send you is carefully packed to arrive in good condition and is insured whilst in transit. Before signing for goods always check the packaging for damage. Do not sign for damaged goods as you are signing goods received in good condition. If there is obvious damage ask for the goods to be returned to ourselves and refuse to accept them.

Goods are normally despatched on the day of ordering, by the method you have chosen. However items exceeding 1.5 mts in length cannot be sent by GPO and we will contact you with an alternative method and cost.

All non offer goods valued over £150.00 are despatched free of charge within the UK(except N Ireland,Isle of Man and Channel Isles and Highlands and Islands) and delivered within 2-3 days. If you have chosen a different delivery option or live outside the UK then the equivalent amount will be deducted from your invoice total. Should there be any delay in despatching your order, we will of course inform you.

Delivery to addresses outside the U.K.

Cost of delivery to addresses outside the U.K. over 2kg packed weight is dependant upon diameter, length and volume of consignment and so individual quotations are provided. Normal delivery services within E.E.C countries are from 2- 5 working days . Similar criteria apply to other destinations and individual quotes for delivery are provided.

Delivery to addresses outside the E.E.C

For deliveries outside the EEC we can offer the goods V.A.T free, . Delivery costs vary according to the size of package and destination. They can be sent via Royal Mail International Signed for, Air or Road Freight depending on the destination. If you have placed an order we will contact you with shipping quotes or you can call, fax or email for advice or quote on sending you your goods and costs before placing an order.

Returns

Surfstore has a no quibble returns policy.

Any goods purchased from Surfstore can be returned unused within 30 days for refund or exchange.

All returns must have the following information enclosed with the goods.

Customers Name
Customers Address
Contact telephone number
Reason for return
Order number or invoice number.

We regret we cannot refund carriage on goods incorrectly ordered.