The complexity of setting up a website to deal with every permutation of transport and package sizes, means we must ask those choosing to send goods to the more exotic parts of the UK, Europe and the Rest of the World, accept that the carriage costs are only an estimate and to wait for us to contact you with a quote for your order. You can then decide if you wish to proceed with the order at which point we will then refund or adjust the purchase total .
Delivery to addresses in the U.K
We take great care to ensure that everything we send you is carefully packed to arrive in good condition and is insured whilst in transit. Before signing for goods always check the packaging for damage. Do not sign for damaged goods as you are signing goods received in good condition. If there is obvious damage ask for the goods to be returned to ourselves and refuse to accept them.
Goods are normally despatched on the day of ordering, by the method you have chosen. However items exceeding 1.5 mts in length cannot be sent by GPO and we will contact you with an alternative method and cost.All non offer goods valued over £150.00 are despached free of charge within the UK(except N Ireland,Isle of Man, Channel Isles and Highlands and Islands) and delivered within 2-3 days. If you have chosen a different delivery option or live outside the UK then the equivalent amount will be deducted from your invoice total. Should there be any delay in despaching your order, we will of course inform you.
Delivery to addresses outside the U.K.
Cost of delivery to addresses outside the U.K. over 2kg packed weight is dependant upon diameter, length and volume of consignment and so individual quotations are provided. Normal delivery services within E.E.C countries are from 2- 5 working days . Similar criteria apply to other destinations and individual quotes for delivery are provided.
For deliveries outside the EEC we can offer the goods V.A.T free. At 12/11/2012 this is 20% added to the ex vat price . So to calculate the ex vat price divide the total by 1.2 . Delivery costs vary according to the size of package and destination. They can be sent via Royal Mail International Signed for, Air or Road Freight depending on the destination. If you have placed an order we will contact you with shipping quotes or you can call, fax or email for advice or quote on sending you your goods and costs before placing an order.
The cost of delivery does not include any duty that may be payable in your country . You should check out your countries policy on this on their website. Duty normally depends on the type of product being imported and the value . Sometimes there is no duty on items under a certain limit .It does vary widely however Country by Country.
Cancellation PolicyWhen you place an order through our website, you can cancel your order at any time before the goods are despatched. The full costs of the goods and the delivery charge will be refunded. If your order has been despatched, then please see our returns policy below. For all cancellations and returns, please contact us with full details, including your order number contained in your Order Acknowledgement email as soon as possible.
Surfstore has a no quibble returns policy.
Any goods purchased from Surfstore can be returned unused within 30 days for refund or exchange.
All returns must have the following information enclosed with the goods.
Contact telephone number
Reason for return
Order number or invoice number.